first method:
go to Start menu>Settings>About>Reset your phone
second method :
1-disconnect the charger if it is connected
2-turn off your phone
3-press and hold the volume down +connect the charger if it is OK theexclamation mark will appear (!)
4-press the following buttons in the order below:
- volume up
- volume down
- power
- volume down
5-wait for the process to finish , the phone will start automatically